If you have issues with your game and need to contact Support, this is how:

1) In-game: arrow over to the left, the gear icon, 'Contact Us'
2) Website: honorboundgame.com/support
3) Email: [email protected]

When you receive an automated reply with a ticket number, your ticket has been registered. 
Please make sure to include your exact game name in your ticket for faster process.
The automated reply has guidelines for how you can help speed up the process if your issue has to do waith a failed purchase. 
If you have problems logging in, be aware that both login and password is case-sensitive.

There is a Paypal web shop at: https://store.honorboundgame.com

Buying through that gives you a 10% discount. 

What you need:

• A Paypal account
  
  
• The exact user name to receive the pack. I recommend going to Settings / Contact Us and copying the account name shown in the draft mail.
  

• You get a discount.
  
  
• If you live outside of the US and play on ios you save the high exchange rate.
  
  
• If you want to gift a pack to another player, you can do so.
  
  
• You get the full choice of packs that are active in the game. So if you know there is a $20 pack up that you want and your account only gets offered the $100 one, you can go to the web shop instead.
  

You find the latest version of Terms of Service here: http://www.honorboundgame.com/tos.html

It is the player's own responsibility to be familiar with it and make sure he/she complies with it.

Welcome to the HonorBound Forums! 

These forums are a place for HonorBound players to gather and discuss the game and for Appholdings to share information about the game. Share ideas, strategies, suggestions, feedback, questions, and concerns in a positive and respectful manner. With that in mind, we have a few posting guidelines to help keep things constructive and civil.

Keep your posts constructive

• We know that people do not always agree on every subject, but the discussions must be kept civil.
  

• No flaming
  
• No trolling
  
• No harassing
  
• No hate speech
  
• No revealing personal information
  
• No threats
  
• No links or images to the above
  

• This includes images and links
  

• We respect all viewpoints on these forums, but political or religious posts are not appropriate for gaming forums.
  

• Do not post on any thread where the last post is more than 30 days old
  

If you have issues with your game and need to contact Support, this is how:

1) In-game: arrow over to the left, the gear icon, 'Contact Us'
2) Website: honorboundgame.com/support
3) Email: [email protected]

When you receive an automated reply with a ticket number, your ticket has been registered. 
Please make sure to include your exact game name in your ticket for faster process.
The automated reply has guidelines for how you can help speed up the process if your issue has to do waith a failed purchase. 
If you have problems logging in, be aware that both login and password is case-sensitive.

In connection with posting a very short guide to the game for the many new players we are seeing in the game, I am adding this post where we can all give tips to new players - what did you wish you had known when you started out?

Please keep it relevant and to the point. In this case I may remove posts that are deemed irrelevent.

Welcome to HonorBound!

As a new player, there is much to learn about the game. We have been trying to put together a few tips and recommendations for you.

1. Keep an eye on the Updates and Announcement section of this forum to know what is going on in the game.
   
   
2. Ask questions! We were all new to the game at one point or another.
   
   
3. Always keep all researchers busy! There is a lot of research to go through to fully develop your account. Don't forget 'Classes'.
   
   
4. Fight arena battles. You will get arena streaks that will help you with resources and as you grow, you will win weekly chests that has essence, ember gold or commander emblems.
   
   
5. You can get a new commander by collection commander emblems (Research, Summon).
   
   
6. Join a guild. Much of the attraction of this game lies in the guild communities. Join one to be able to fight the bi-monthly guild events and to be part of that community.
   
   
7. Most guilds communicate in chat rooms with the LINE chat app. If you can, it is s good idea to download it and ask in your in-game guild chat how to get added to the chat rooms.
   
   
8. Be active in events. Most guilds understand you can't score high as a new player but all will expect you to be active and you win most of the best heroes in events.
   

If you have issues with your game and need to contact Support, this is how:

1) In-game: arrow over to the left, the gear icon, 'Contact Us'
2) Website: honorboundgame.com/support
3) Email: [email protected]

When you receive an automated reply with a ticket number, your ticket has been registered. 
Please make sure to include your exact game name in your ticket for faster process.
The automated reply has guidelines for how you can help speed up the process if your issue has to do waith a failed purchase. 
If you have problems logging in, be aware that both login and password is case-sensitive.

In the Portal event you have a series of three maps of growing difficulty but also growing score. You can run any of them. You run the maps to collect points (veilstones) and glyphs. There is also a Portal where the score is higher but you need to collect glyphs to earn a key for the Portal.

In some portal events gold boxes hold only veilstones and blue boxes can hold veilstones, glyphs for portal or runes. In other portal events, gold crates holds an event rune, blue crates glyphs. 

Glyphs are needed to get a key for the portal.

The Portal is a long map where the mobs give a higher veilstone count. You will want to wait as late as possible to run it to have the highest multi. One key gives you one run. 

In Guild Portal events, each player gets his own key that he can use to run the Portal once. The difficulty is about the same as map 2. 

The best map to run is map 3. The mobs give a lot more veilstones than the two lower maps and if the box after the boss has glyphs, there will be more than in map 1 or 2. You can choose between going straight for the boss or go down any of the three side paths. If you want to see what boxes are down the side paths before deciding which way to go you can click on Map.

Unlike Bounty and Portal, the Assault event is only found as guild event. The point of the event is for players in the guild to all help collect four different color keys. It takes a set of one key of each color to be able to open the Vault. In the Vault you find one single boss who is usually very hard to beat but gives a higher score.

The Vault can only be opened by an officer or the guild master. It stays open for 10 minutes only. This is unlike Portal events where each player can decide when to run. It requires a lot of coordination between officers and players to make sure the Vault can be opened as well as keys collected.  

Entering the event you will find yourself in an overview map with four possible routes, each its own colour. You must choose a colour and begin to run the progression of maps. 

Once you finish map 4, you have automatically picked up a key. You will not see this key, only as added in the overview of the main event map. Once you have finished map 4 and picked up the key, you cannot enter map 4 again until you have reset by facing the boss in the Vault. Until then you can keep running map 3 for points.

If you can't beat the boss and reset, you can still help your guild by repeating the maps for points.

You can choose a new path for free 12 hours after you started the previous one and get a new key. Before that, you can pay 700 diamonds to change path or face the boss in the Vault. 

Runes can be found in the crate at the end of either of the maps or behind the boss in the Vault. Runes are very rare! You will have to run it a lot to collect even 10 runes for a pull. The chances in the Vault are not any better. As always, the more you run the more you will find but the most runes are from the thresholds.