Event heroes disappeared

[Karin]

It seems that all players who just received their arena boxes also,just lost legendary and mythic event heroes. The devs are trying to find out what happened.

[Karin]

It is not going to be possible to get the event heroes back this late in the event. It is being investigated why it happened.

If you want event heroes back, to use in the general game or for donation, please contact Support who will handle it manually. Be sure to include the name of your account and what you are missing to make it easier for Support to check and replace.

How to contact Support:

1) In-game: arrow over to the left, the gear icon, 'Contact Us'
2) Website: honorboundgame.com/support
3) Email: [email protected]

When you receive an automated reply with a ticket number, your ticket has been registered.

[Stefmanguy]

So people that paid for packs lost heroes they paid for and cannot get them back?

That seems like actual theft to me.

Everybody should send in a complaint to the Apple and Google stores if they spent money. Those are heroes they are entitled to. Or at least get their money back.

Go ahead and delete this comment if you want by the way. You know it is the truth.

[Karin]

Support will add back heroes to those who ask for them back. Please see how to contact Support in the post above.

[Escanor01]

How do I contact support bruh

[Karin]

How to contact Support:

1) In-game: arrow over to the left, the gear icon, 'Contact Us'
2) Website: honorboundgame.com/support
3) Email: [email protected]

When you receive an automated reply with a ticket number, your ticket has been registered.

[Karin]

Note: there are a lot of tickets right now. They will all be attended to as fast as is possible. If you sent one and received an auto reply with a ticket number, you are in line and don't need to send another ticket.